Returns Policy

Right of Cancellation

With the exception of downloads and tickets, you have a right to cancel your purchase of Product(s) from the Site and receive a full refund if you retain such Product(s) unopened (i.e in original sealed packaging) and undamaged and notify us at the customer service email address below within thirty (30) days beginning with the day after the day on which you received such Product(s). In the event of your cancellation as outlined above, you must return such Product(s) to us unopened and undamaged within ten (10) working days beginning with the day after the day on which we received your valid cancellation notice. The date upon which the package is post-marked will determine whether you have returned the Product(s) within this time period and Products will be deemed received 2 days after the date of the post-mark (not including Sundays and public holidays). We will not be responsible for the costs of such return, unless the value of your returned goods is EUR 40 (GBP 40) or more. Failure to comply with the return obligations under this clause will result in a deduction by us of the direct cost of recovering the unreturned Product(s). All refunds will be processed at our sole discretion according to the condition of the returned Product(s).

You have no right of cancellation in the event that you have unsealed (i.e. opened) audio or video Products received from us. Tickets and downloads purchased are non-refundable and non-exchangeable.

Technical Problems and Defective Products

Occasionally, technical problems may delay or prevent delivery of a purchased Product. In the event that you receive a defective physical Product, provided that you return such defective physical Product to us within ten (10) working days following receipt (determined in the same manner as the Right of Cancellation above), we will (on your election) either send you a replacement physical Product, or provide you with a full refund. We will cover the cost of any defective physical Product returned by you up to the value of standard Royal Mail first class postage.

Customer service e-mail: paramore-cs@warnerartists.com.